"'Service Management in an Equipment Dealership' by George Keen is an excellent resource for service managers looking to elevate their game. The book thoroughly covers the essential aspects of service management, from customer relations to operational efficiencies. Keen's clear and concise writing style, combined with his profound industry knowledge, makes it an essential guide for service professionals. The actionable insights provided throughout the book have certainly helped me refine our dealership’s service strategies. I wholeheartedly recommend this book to anyone involved in the service side of the equipment dealership business, as it is both enlightening and highly practical."

"Simply, George Keen is an outstanding consultant and coach. He helped us guide a U.S. region of a Global 500 company to double its profitability in twelve months while exceeding revenue targets by over 200%. For each project, George melds clarity and compatibility with each individual within your organization, fostering an environment of positive change.

George's attention to all organizational levels assures lasting, quantifiable results and enduring, substantive returns for both the balance sheet and the morale of your team."

"I have participated in a number of service and management seminars led by George over the last several years and found great benefit for myself and my company. George is very knowledgeable in the material handling and dealership industry and is a true professional in the way he conducts his business."