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Buyer order & pickup experience

Overview

After deposit, buyers may receive notifications and schedule pickup via your configured flows. Staff see bookings on Operations schedule and order detail.

Steps

  1. Confirm notification templates mention realistic timelines.
  2. Book pickup rooms/services if you use schedule resources.
  3. Mark order complete when puppy goes home—updates youngling status.

Practical note

Pickup day chaos is fixed with schedule entries, not sticky notes.

Admin setup

Gateway and deposit settings in admin; applications in Store → Applications.

Advanced options

Test buyer journey in incognito browser monthly.

Troubleshooting

Buyer cannot pay: gateway credentials, youngling availability, or deposit amount zero.